Avaya provides a wide range of cloud-based and on-premise Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) products, services, and solutions, including:

Avaya Infinity

Avaya Infinity is an AI-driven orchestration platform that unifies Customer Experience (CX) and Employee Experience (EX) by integrating data from across and beyond the enterprise and delivering secure, flexible, and scalable modernization for large organizations. It transitions businesses from fragmented to unified data, generic to hyper-personalized interactions, and reactive to proactive engagement, all through a single code base that supports seamless journeys across on-prem, cloud, and hybrid environments. This approach empowers enterprises to enhance visibility, optimize operations, and deliver meaningful, measurable outcomes.

This CCaaS solution can be deployed in cloud, on-premises, and/or hybrid environments.

Avaya Experience Platform (AXP) Private Cloud/Avaya Aura Private Cloud

AXP Private Cloud is a secure, scalable, and enterprise-grade service that delivers both UCaaS and CCaaS capabilities in a dedicated, single-tenant environment hosted in Microsoft Azure. Monitored, supported, and maintained by Avaya, the solution includes UCaaS and CCaaS end-user bundles based on the latest Avaya applications, and offers a private cloud service with a 99.99% system availability SLA, high-availability architecture within a single Azure region, and the flexibility for customers to bring their own carrier. Avaya manages day-to-day operations, system maintenance, and service management, enabling businesses to adopt a flexible, OPEX-based model, accelerate user provisioning, and benefit from the cost efficiencies of shared infrastructure, making AXP Private Cloud a compelling solution for organizations seeking agility and operational excellence.

Avaya Government Cloud

Avaya Government Cloud (AGC) is a secure, FedRAMP Moderate-authorized private cloud solution that delivers unified communications (UCaaS) and contact center (CCaaS) capabilities to U.S. government agencies and affiliated entities. Managed 24/7/365 by U.S. citizens, AGC meets stringent federal security standards and, through DISA reciprocity, aligns with DoD Impact Level 2 (IL2), making it suitable for Federal Civilian agencies, non-C2 DoD users, State, Local, Tribal, and Territorial governments, and federally funded R&D labs. AGC provides a comprehensive, dedicated cloud architecture with robust UC features and scalable contact center capabilities, all managed and maintained by Avaya to ensure continuous updates and mission-ready performance. A hybrid cloud option is also available for agencies seeking to modernize without disrupting existing on-premises systems.

911Inform Location Discovery Solution (LDS)

Avaya offers enhanced 911 services that are compliant with U.S. regulations, including Kari’s Law and the Ray Baum Act, through its third-party provider, 911inform, LLC. Available in both the U.S. and Canada for Unified Communications (UC) users and Contact Center (CC) agents, the service requires a separately priced user bundle and a one-time setup fee. Optional features are available such as interactive mapping for real-time emergency location updates and Rapid SOS integration, which enables delivery of detailed floor plans to Public Safety Answering Points (PSAPs) during emergency calls, ensuring precise device location tracking.

Avaya Subscription

With Avaya Subscription, customers can now purchase the Right to Use (RTU) of software, access to deploy the latest releases when available, and Avaya’s preferred level of support for a contracted period. Customers will contract for a quantity of users and/or agents and will have access to a stretch allowance of 20% above the committed quantity at no extra fee for the duration of the contract. The subscription is paid for over a fixed term via ongoing OPEX payments, which may be annual in advance or monthly in advance.
 

Device as a Service (DaaS)

Avaya’s Device as a Service (DaaS) program allows customers to acquire physical endpoint devices, such as phones, through a subscription-based model without owning the equipment. Available for Premise, Cloud, and Hybrid environments, DaaS offers a fully OPEX-based solution where Avaya retains device ownership, and customers pay a fixed monthly or annual fee over a minimum term. Subscriptions automatically renew unless canceled by the customer. Unlike traditional CAPEX purchases, DaaS lowers upfront costs and supports cloud adoption by simplifying access to devices as part of a comprehensive, scalable, and flexible communications solution.

Avaya Value-added Technology, Products, and Services
In addition to the solution described above, Avaya’s entire catalog is available to OMNIA members. The breadth of Avaya’s catalog items enables OMNIA members to create tailored on-premises, hybrid, or full cloud solutions, augment existing solutions, or purchase individual catalog items on a standalone basis. Avaya catalog examples include, but are not limited to:

• Gateway equipment
• SIP/IP phone sets and endpoints
• Maintenance and managed services
• Professional services/support services
• Learning services
• And much more…